Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and we will process all returns and refunds in 5 business days as soon as we receive the return item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (cannot be removed), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@zqw-shoes.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zqw-shoes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If it is the case that you don't want the item you bought or you choose the wrong item, you'll be responsible for the shipping fee occurred. So please double check the product information, especially the size chart before purchase. We really appreciate your patience.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@zqw-shoes.com.

Additional Notes

Please note that we will not refund the shipping costs and/or any duties and taxes incurred, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.

Please do not send your return to the address on your package. This is not the return address and will affect processing your return.

Currently, ZQW haven't authorized any third party for business purposes. Any purchases in any other third party are out of our warranty.